Delivery Information: Ensuring Safe Delivery

We understand that you want your cake to arrive safely and on time, and we take extra steps to make sure it does. Each year, we deliver cakes across the UK-Thanks to our custom packaging and our partnership with the UK’s leading courier service, APC, we ensure your cake reaches you in perfect condition.

How We Ensure Safe Delivery

1. Freshness & Packaging
   • Our cakes are made fresh on the day of dispatch and are covered with a layer of sugarpaste fondant, which keeps them fresh for up to 7 days at room temperature.
     • We recommend scheduling delivery at least 3 days before your special event to ensure your cake arrives safely.
2. Packaging Details
   • Each cake is carefully packaged in a custom-made box with protective air bags, depending on the size and shape.
   • Delicate sugarcraft pieces like flowers or characters are wrapped separately, so you’ll need to place them on the cake (don’t worry—it’s easy!).
   • Our boxes are specially designed with a carry handle for easy handling, ensuring the cake stays safe throughout transit.
3. Courier Delivery with APC
   • We use APC, one of Europe’s largest and most trusted couriers, who are trained to handle cakes with care. Every cake is hand-delivered directly to your door.
   • You’ll receive delivery notifications via text or email with a one-hour delivery window. You can opt to have the cake left in a safe place or with a neighbour.
   • If you’re not home, the courier may leave the cake in a safe spot (e.g., porch or garage) and leave a card to let you know where it’s been placed.
   • Important: We don’t recommend selecting the “pickup at APC shop” option, as it can take 1-2 days for the cake to arrive there.

Pick-Up Option

If you prefer, you can collect your cake directly from our ____________ location. We can arrange a collection time on any day, including weekends. Contact us to arrange your pick-up.

Issues with Your Order?

In the rare case that something doesn’t go as planned, we’re here to help.

1. Damaged Cake?
   While it’s very rare, if your cake arrives damaged, please contact us immediately so we can resolve the issue.
2. Late Delivery?
   • Contact APC: For tracking and re-delivery, call APC Customer Service at __________.
   • Standard delivery is not guaranteed. We recommend ordering at least Three or two days before your event, especially around busy periods like Christmas and Black Friday.
3. Other Issues?
   If you have any other questions or concerns, please contact us, and we’ll be happy to assist.

Returns Policy

collection time on any day, including weekends. Contact us to arrange your pick-up.

Issues with Your Order?

In the rare case that something doesn’t go as planned, we’re here to help.

Returns Policy

Due to the nature of our products, we are unable to accept returns for perishable or personalized items, as per the Consumer Contracts Regulations 2014.

Summary

• Order early: For important events, we recommend scheduling delivery at least 3 days in advance.
• Safe, secure packaging: We pack each cake with care and use APC for reliable delivery.
• Contact us for help: If there’s an issue with your order, we’re here to assist. For any shipping-related inquiries or assistance, please reach out to our dedicated customer support team via email at info@cakeinhouse.com or by phone at _________.